The Business Analyst is responsible for the optimization of processes, an
excellent quality of (internal) services and an optimal customer satisfaction.
The design and implementation of the best possible solutions for customers are
key to this function. The Business Analyst always acts according to both global
and local processes, directives and procedures of the company.
•Implements new customers.
•Designs functional requirements and solution specifications.
•Determines the customer requirements.
•Strives for optimal customer satisfaction.
•Is responsible for creating, maintaining, standardizing, implementation
and follow up of (work) instructions.
•Is responsible for the pro-active drafting and implementation of
continuous system improvement plans which contribute to the customer
•Works closely with the operations staff and tech team to align customer
and internal requirements.
•Aligns (implementation)project planning with customer and internal.
•Provides input in the development process.
•Prepares instruction manuals and provides instructions to users.
•Performs other assigned tasks.
Function / Market & Industry Knowledge / Business Acumen / Process
•Has knowledge of implementation and project management.
•Has market knowledge of logistics service providing, competitors and
•Has a lean and process driven mindset.
- Has a strong affinity with
Technology and Logistics
•Driving innovation: Strives for innovation; recognizes process/system
•Analytical: Understands requirements and provides the best possible
•Achieving customer excellence: Has customer service as a core value;
increases functional efficiencies.
•Ensuring implementation: Pushes for results; Strives for in time
implementation respecting all agreements made with stake holders.
•Managing across boundaries: Encourages collaboration across boundaries;
is open to outside input; shares knowledge and expertise with others;
influences and negotiates.
•Demonstrating accountability in actions and decisions: Takes
responsibility; makes timely and quality decisions; manages risks.
•Demonstrating personal excellence: Demonstrates honesty, integrity and
respect; upholds and promotes ethics and values; respects confidentiality.
Educational background / Work experience
•A Bachelor’s degree or equivalent experience
•Minimum of 5 years working experience within logistics and/or technology
•Experience with project management.
•Fluent in the English language (spoken and written)
•Fluent in Dutch or Mandarin language (spoken and written)
•Knowledge of and experience with MS Office (Word, Excel, PowerPoint,
•Good knowledge of SQL.
036 53 057 20